Enhancing Service - Interactive
interactive

Enhancing Service - Interactive

Seven Dimensions
Updated May 28, 2024
Course Description

In Enhancing Service, listen to customers, build rapport and deminstrate you care by being efficient, knowledgeable and a problem solver.

 

Key Learning Point

  • Don’t assume or guess INSTEAD: Get it right first time
  • Don’t waste time INSTEAD: Be efficient
  • Don’t be rude or stop caring INSTEAD: Have a can do attitude
  • Don’t lose focus on the customer INSTEAD: Find answers and solve problems

Comedy makes learning fun

This interactive course is part of the popular Cutting Edge Communication Comedy Series created by Psychologist Eve Ash and comedienne Erin Brown starring Emmy-award winning Kim Estes. This powerful training series follows several characters as they battle challenges, negotiate conflicts and learn from mistakes about professionalism, leadership, communication and safety. This Australian produced series was filmed on location in Los Angeles.