Email Matters: The Art of Better Service Series
course

Email Matters: The Art of Better Service Series

Learn the proper techniques to maintain control of challenging email interactions that might occur without warning.

SoftSkillsU eLearning
Updated Jun 22, 2024

What you'll learn

  • The proper techniques to maintain control of challenging email interactions that might occur without warning at any time.
  • The skills to make the most of the medium of email and successfully turn it into a vehicle for delivering truly world-class service to both external and internal customers.
Course DescriptionEmail communication is a fundamental component of everyday business life. Email is so ubiquitous that it can be easy to forget that it has only been with us since the mid-90s. While most team members know how to send and receive email messages, there are dozens of important nuances which can make the difference between your customers and coworkers getting mediocre service or receiving top of the line treatment. The goal of this series is to present trainees with various workplace email communications challenges and help them to develop the skills and techniques to turn these challenges into opportunities for delivering stellar customer service.