Effective Questioning Skills

Effective Questioning Skills

Improve your telephone interactions by learning how to ask effective and natural questions that build rapport

Updated Jun 17, 2024

What you'll learn

  • Simple techniques to ask better questions and build rapport in phone conversations
  • How to make your questions sound natural
  • The four levels of questions you can ask
Course Description

When speaking on the phone, a question can be useless if they seem too scripted or lacking substance. In this course, we explore four levels of questions and how to ask better questions to improve your telephone interactions.

This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.