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Dynamics 365 AI - Insights-driven business applications
Review the Microsoft approach to AI for business.
Microsoft Learn
Updated Jul 13, 2025
What you'll learn
- Articulate the strategic value of Microsoft Business Applications.
- Explain the evolution of core business functions that are traditionally managed by Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP).
- Identify the benefits of integrated Dynamics 365 business applications.
- Describe how Dynamics 365 can be extended and customized with Power Platform.
- Discuss the artificial intelligence and mixed reality out-of-the-box capabilities built into Dynamics 365.
Course Description
In this module, we review the Microsoft approach to AI for business. We also explore Dynamics 365 solutions that provide business insights through AI.
