video
Difficult Customers ADVANCED
LearningPlanet
Updated Jul 02, 2025
What you'll learn
- Apply de-escalation techniques effectively
- Manage difficult conversations confidently
- Develop empathy for upset customers
- Solve customer problems efficiently
Course Description
Course Overview
This 10 minute video provides some tips and techniques to help deal with difficult customers. You will learn about de-escalation techniques understanding emotions and more ways to manage difficult customers. It is designed as a more advanced training video than a beginner would learn from.
