Dealing With Difficult People

Course Overview

We all encounter difficult people at some point in our personal or professional lives. Dealing with them effectively means learning to manage ourselves, our communication and our understanding of what's really going on with that difficult person.

• Part 1: Understanding The Difficult Person
• Part 2: Managing The Difficult Person
• Part 3: Managing Your Emotions

Presenter: Dr. Stephanie Bot, C. Psych.