course
Dealing with difficult customers face to face
Skillshub
Updated Jan 23, 2025
What you'll learn
- The three key steps to turn a negative customer experience into a positive
- Communication tips to ensure the interaction is positive even if the issue can't be resolved
Course Description
Most of the time working in customer service is very rewarding but sometimes you need to deal with difficult or upset customers. This course outlines the 3 steps you should follow to address the situation and achieve a positive outcome.
This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.
