interactive
Customer Service
Me Learning
Updated May 06, 2024
What you'll learn
- Why customer service is important, and the main reasons for customer dissatisfaction
- The importance of a customer service culture
- What constitutes good and bad service
- How to deal with unhappy or angry customers
- How to give good customer service over the phone
Course Description
Course Description
Bad customer service has a huge impact on your customers
and colleagues, but with this course you'll gain the knowledge necessary to start practising excellent service straight away.
You'll learn the basics of good service, such as listening and clarifying, preparedness, efficiency and professionalism, and tactics for dealing with customers when they are unhappy or angry.
Course Duration
30 Minutes
