Customer Service - People Skills
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Customer Service - People Skills

Channel 1 Creative Media
Updated Jun 23, 2024
Course Description

Course Overview 

People skills and your ability to effectively communicate with others are important factors when it comes to providing excellent customer service.

Effective listening is one of the key skills in communication.

Learning Objectives 

In this training module of our customer service training series, you will learn the importance of:

  • Respect
  • Eye contact
  • Body language
  • Asking questions

Target Audience 

Target audience is anyone involved or aspiring to be involved with your organisation’s customers.

Business Outcomes  

Extremely happy customers and repeat custom are the cheapest form of advertising and it’s not that hard. Just watch the fantastic return on investment once you build the people skills of those in your business.

Duration  

 3 Minutes