interactive
Customer Service General
Open eLMS
Updated Jul 26, 2024
What you'll learn
- Brand and Image
- Internal and External Influences on an Organisation
- Service Offers and Dealing With Complaints
- Non-verbal Communication
- Managing Customer Expectations
- Monitoring Systems
Course Description
This customer service e-learning course demonstrates how poor customer service can affect the brand and company image and how to manage and deal with customers.
Target Audience
Business and corporate
