interactive
Customer Service for Housing Associations
Open eLMS
Updated Jul 27, 2024
What you'll learn
- Know how to live our customer service commitments
- Know how to communicate with our customers to deliver great customer service
- Deliver good internal as well as external customer service
- Understand how we learn from our customer insights
Course Description
Learn how to deliver excellent customer service and recognise bad customer service. Customer service is dealt with externally and internally with worked examples. Training is also given in how to learn from customer insights.
Target Audience
Business and corporate
