course
Customer Service Excellence
Learn how to define customer service, improve communication, resolve conflicts, and engage employees.
Bankers Academy
Updated Jul 27, 2024
What you'll learn
- Frame of reference.
- Proper telephone skills.
- Handling everyday requests.
Course DescriptionThis course will introduce the learner to the intricacies involved in becoming an effective customer-oriented employee. Additionally, it will explain how to define customer service, improve communication, resolve conflicts, and engage employees.
