Customer Service Excellence
course

Customer Service Excellence

Learn how to define customer service, improve communication, resolve conflicts, and engage employees.

Bankers Academy
Updated Jun 14, 2024

What you'll learn

  • Frame of reference.
  • Proper telephone skills.
  • Handling everyday requests.
Course DescriptionThis course will introduce the learner to the intricacies involved in becoming an effective customer-oriented employee. Additionally, it will explain how to define customer service, improve communication, resolve conflicts, and engage employees.