Excellent Customer Service from Mind Tools for Business (Emerald Works)
interactive

Excellent Customer Service from Mind Tools for Business (Emerald Works)

Emerald Works
Updated Jul 20, 2024

What you'll learn

  • Articulate why it's important to build your customer service skills
  • Detail what good customer service looks like
  • Reflect on the skills you need to deliver great customer service
  • Practice your customer service skills
  • Develop an action plan to take your customer service learning further
Course Description

About Excellent Customer Service from Mind Tools for Business by Emerald Works:

This interactive self study e-learning course provides an introduction to customer service. Using a range of realistic examples, scenarios and challenges, it is the ideal starting point to begin building your customer service skills.

Excellent Customer Service is for anyone looking for a clear, easy to understand introduction to developing your customer service skills.