interactive
Customer Service: 02. Helping Customers Increase Income
Updated Jul 27, 2024
What you'll learn
- One of the best ways to partner with your customers is to help them decrease their expenses.
- Understand customer expenses and learn ways to reduce their costs of goods, address labor costs, and manage occupancy costs.
Course Description
Now that you understand what Service Quality Indicators are, and you know what your customers expect of you, it’s time to figure out what’s important to your customers BEYOND the SQI. If you ask them, “Why are you in business?", the answer is usually pretty simple: to make money! This course will take you through the different ways to generate revenue, so your customers see you as a tool to help them reach their business goals.
