Service Quality Indicators

It can be difficult to know what makes customers happy or how to provide good customer service. The question is, how can we take that ambiguity and measure it, so we know we’re doing a good job? The answer is service quality indicators, or SQIs. To identify your organization’s SQIs, you start by talking to your customers. In this course, we’ll help you determine your company’s SQIs, discuss strategies for gaining customer feedback, and provide tips for measuring and tracking your success.