Customer Care for CSOs
course

Customer Care for CSOs

Discover how to provide customers with ongoing positive experiences through expert communication skills.

Bankers Academy
Updated Feb 10, 2025

What you'll learn

  • The importance of giving and getting respect.
  • How to properly communicate complex information.
  • How to provide appropriate service to customers with disabilities.
Course Description

This course will introduce the learner to procedures for providing customers with ongoing, positive experiences. Some of the procedures that this course will outline include communication through listening, phrasing and probing; proper telephone usage, and the various types of customers who will be encountered.