Creating “Win-Win” Scenarios
interactive

Creating “Win-Win” Scenarios

Learn how to communicate effectively to handle a conflict.

Talent Quest
Updated Jun 16, 2024

What you'll learn

  • Communicate effectively to handle a conflict
  • Establish boundaries to reduce workplace conflicts
  • Use emotional intelligence to achieve better team performance
  • Institute behavioral consequences for uncooperative employees
Course Description

You build a great network by first offering your services to others, and by so doing, winning their interest. This is the foundation of building trust and creating a platform for them to invest in you in a reciprocal manner, such that it becomes a win-win situation. -Oscar Bimpong Organizations deal with both major and minor conflicts day-in and day-out. The important thing is one cannot ignore these conflicts as they can have a far-reaching negative effect on the teams involved. This may inevitably affect their day-to-day work and eventually the performance of the company. This course helps you reach consensus amongst employees by resolving workforce conflicts. It introduces strategies to create a win-win situation for all the stakeholders. It is important to gauge how the stakeholders feel before and after settling the conflict. You will learn about the four win-win conflict solution techniques that will help you maintain harmony in the work place.


Accreditation

0.25 hours, Continuing Education Units (CEU) from the HR Certificate Institute (HRCI)

0.25 hours, Continuing Education Units (CEU) from the Society for Human Resource Management (SHRM)