Create and manage entitlements in Microsoft Dynamics 365 Customer Service
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Create and manage entitlements in Microsoft Dynamics 365 Customer Service

Learn about Microsoft Dynamics 365 entitlements.

Microsoft Learn
Updated Jun 16, 2024

What you'll learn

  • Create and define entitlement records
  • Control when an entitlement is applied
  • Define specific entitlement terms and supported channels
  • Define entitlements that are product-specific or contact-specific
  • Work with multiple entitlement records for a specific customer
  • Use entitlement templates to quickly create new entitlements
Course Description

This module will focus on Microsoft Dynamics 365 entitlements and how they're used to define and track information about support contracts. It includes information about creating and defining entitlements, setting up entitlement terms and types, defining related records, and managing the entitlement lifecycle.