interactive
Contact Management: Managing Customer Expectations
Chart Learning Solutions
Updated Oct 06, 2024
What you'll learn
- A formula for improving customer satisfaction
- Suggestions to manage product and process expectations
- The 6 F’s for exceeding customer expectations
- How to manage expectations through communication standards
Course Description
Meeting or exceeding customer expectations is essential for business success. Expectations change depending on the situation and customer conditioning. In this lesson, you will discover how to manage the four levels of customer expectations and how to exceed customer expectations using the 6 F’s.
