course
Consulting Communication Skills
Interaction Training
Updated Sep 08, 2024
What you'll learn
- Gain insights into common workplace communication challenges and develop strategies for overcoming them effectively.
- Learn the art of active listening, effective verbal and non-verbal communication, and structuring clear and concise messages to convey ideas effectively.
- Develop skills in managing expectations, providing feedback, and adapting communication strategies to navigate challenging workplace scenarios with confidence and professionalism.
Course Description
This course introduces basic communication skills that will be useful in any setting, and especially to those involved in customer service and consulting roles. An introduction to verbal and nonverbal cues, active listening, structuring messages, providing feedback, adapting communication in challenging situations, and more will help you navigate communications with confidence while fostering understanding, empathy, and trust.
