Consistent Sensational Service - Interactive

(Updated Nov 2024)

Consistent Sensational Service shows how caring for customers and what they’re going through, especially in tough times, builds trust. Customers love to do business where they feel happy and satisfied. And when it is consistently excellent service, satisfied customers will keep coming back to you. They will tell others about the wonderful service experience so it is great marketing and it is an important way to stand out from your competitors.

In this Consistent Sensational Service course you learn how to deliver sensational service consistently – with your words, tone of voice, body language and especially your actions, every time, all the time. In this dramatized case study, Carol considers sensational service is all about definite action and punctuality, and that service providers have passion and exceed her expectations.

Key Learning Points

• Don’t be indifferent INSTEAD: Respond positively and build trust
• Don’t assume you know INSTEAD: Ask and consistently care
• Don’t wait for requests INSTEAD: Anticipate needs and surprise
• Don’t be slow with actions INSTEAD: Be efficient and focus on results
  

Comedy makes learning fun

This interactive course is part of the popular Cutting Edge Communication Comedy Series created by Psychologist Eve Ash and comedienne Erin Brown starring Emmy-award winning Kim Estes. This powerful training series follows several characters as they battle challenges, negotiate conflicts and learn from mistakes about professionalism, leadership, communication and safety. This Australian produced series was filmed on location in Los Angeles.