Communication Strategies

Communication Strategies

This course will provide an overview of the CLEAR technique and effective communication strategies.

Bankers Academy
Updated Jul 22, 2024

What you'll learn

  • Resolve bank issues by remembering the SERVICE technique.
  • Effectively listen and respond to customer complaints.
  • Find solutions by utilizing the CLEAR system.
Course Description

The learner will be exposed to situations involving problem customers and unreasonable customers.