Communication Skills

Communication Skills

This course will instruct the learner on the importance of communication skills such as listening, phrasing, and probing

Bankers Academy
Updated Jul 20, 2024

What you'll learn

  • Implement listening and phrasing skills using the LISTEN model.
  • Communicate messages effectively and comprehensively.
  • Delineate probing strategies in order to find out what customers are thinking and feeling.
Course Description

The learner will examine probing strategies and telephone standards.