course
Communication Skills
This course will instruct the learner on the importance of communication skills such as listening, phrasing, and probing
Bankers Academy
Updated Jul 05, 2025
What you'll learn
- Implement listening and phrasing skills using the LISTEN model.
- Communicate messages effectively and comprehensively.
- Delineate probing strategies in order to find out what customers are thinking and feeling.
Course Description
The learner will examine probing strategies and telephone standards.
