Communication Skills
course

Communication Skills

180 Skills
Updated Jun 13, 2024

What you'll learn

  • Describe the importance of communication skills
  • List the common types of listening
  • Define empathetic listening
  • Describe the guidelines for empathetic listening
  • Describe the process of empathetic listening
  • Describe the mirroring technique of feedback
  • Define “I” statement
Course Description

Effectively managing conflict requires good communication skills.