course
Communication Skills
180 Skills
Updated Jul 27, 2024
What you'll learn
- Describe the importance of communication skills
- List the common types of listening
- Define empathetic listening
- Describe the guidelines for empathetic listening
- Describe the process of empathetic listening
- Describe the mirroring technique of feedback
- Define “I” statement
Course Description
Effectively managing conflict requires good communication skills.
