video
Communication At Work - Listening with Empathy
Channel 1 Creative Media
Updated Oct 06, 2024
What you'll learn
- Important characteristics of effective listening
- Body language
- Showing empathy and understanding
- Providing support
- Clarifying by asking questions and paraphrasing
Course Description
Listening with empathy is listening until you can understand what the other person is saying and the meaning and emotion behind their words. In this training video, viewer’s are made aware of the importance of listening with empathy and how it impacts on the communication process.
Target Audience
Aimed at all staff, this easy to follow communication video will enhance all communication and relationships in your workplace.
Business Outcomes
Enhance your workers’ skills on how to receive the message clearly and understandably in two way conversations.
