Understand the importance of choosing positive words to communicate
Define trigger phrases
List common communication pitfalls
Describe different forms of communication
List advantages and disadvantages of different forms of communication
Explain the processes for answering telephone calls, putting someone on hold, and transferring calls
Describe how to write email messages that produce results
Course Description
Whether you are interacting with internal or external customers, effective communication is vital. Effective communication makes it possible to understand your customers’ needs.