A critical skill for any manager is knowing how to coach and mentor employees and yourself. This series will help you to understand how to improve the performance of your team and achieve your strategic goals using coaching and mentoring techniques. The courses in this series focus on getting and giving help, mentoring peers, coaching peers, self-coaching, and receiving feedback.

There are many challenges to getting the right help, most of which are our own mental self-doubt that gets in the way. We will teach you the guidelines for getting the right help. The one technique for getting help is to ask for it in the form of a statement. We will show you how to ask for the detail, be specific and thanking your helper. You will understand the benefits of a buddy system approach and group brainstorming. We will guide you on certain areas you need to be sensitive when asking or giving help.

Coaching and Mentoring: Getting the Right Help

While having the right resources is important, often it’s other people who can help us most. Anyone with whom you communicate knows something that you don’t. We can all learn from and help each other create a continuous learning path. Learn how you can actively mentor those around you. Share knowledge, experience and insights with those around you. Are you ready and willing to mentor? We will share the characteristics of effective peer mentors and teach you eight types of peer mentoring. You will also understand what behaviors to avoid such as criticizing, giving advice and rescuing.

Coaching and Mentoring: Mentoring Peers

Peer coaching is a cost-effective way to provide quality employee development to high-potential and emerging leaders. Learn about the behaviours that will ensure you are a great peer coach. You will understand why questions play an important role for effective coaching and how to use the correct questioning sequence for an effective coaching session. Learn the behaviours and steps under your control for achieving the end goal.

Coaching and Mentoring: Coaching Peers

Understand the four-stage personal leadership questioning process any external coach would use. Self-control is at the core of self-coaching. Understand how to set your goals, get help, implement your plan and celebrate your success at the end. We will show you how to implement self-control and impulse management techniques to stay on track.

Coaching and Mentoring: Self-Coaching

Feedback is the fastest intervention to performance improvement. If done effectively, it can be highly motivating and play a critical role in employee development. You will understand the benefits of effective feedback including accelerated learning, improved performance, enhanced relationships and increased self-esteem. You will understand why you should avoid being judgmental and you will be able to identify behavioral gaps. We will elaborate why you need to be specific, impartial during feedback. You will be introduced to a “feed-forward” process that will be extremely powerful for you in the future.

Coaching and Mentoring: Giving and Receiving Feedback

Coaching and Mentoring

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Peer-Coaching techniques

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Coaching employees

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Coaching vs Mentoring

Implementing self-coaching

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