interactive
Building Rapport: Instant Rapport
There are two levels of rapport: transactional and relational. In this course, you will learn the three skills for building instant rapport and the goal of transactional rapport and learn to turn small talk into SMART talk and maintain good relations for long term business.
Chart Learning Solutions
Updated Jul 27, 2024
What you'll learn
- The two levels of rapport
- Three skills for building instant rapport when time is short
- Five tips for working with names
- How to turn small talk into SMART Talk
Course Description
Building Rapport creates trust, friendship and much more, and is of great benefit to employees interacting with customers. In this lesson, you will discover the three skills for building instant rapport and how to maintain good relations for long term business success. You will also discover the technique to turn small talk into SMART talk and increase the emotional connection.
