course
Best Practice Customer Service over the telephone
Ensure effective customer interactions by learning the best practices for providing customer service over the phone
Skillshub
Updated Jan 20, 2025
What you'll learn
- The 4 key steps to ensure your phone communication is clear and results in positive outcomes with customers
Course Description
Communicating with a customer over the phone can be more difficult because you don't have facial expressions or body language to help you. This course will provide you with some quick tips you can implement to ensure your customer service interactions over the phone are positive and professional.
This microlearning course comes with additional materials to help you implement the learning, including three key actions to take, a blueprint for self-coaching, and a simple infographic to remember the main points.
