Behavioural psychology for lawyers – CX and competitive differentiation

CPD units: 1

Knowledge area: Professional skills

In this interactive module Karen Lee, principal and founder of Legal Know How, offers her insights into behavioural psychology for lawyers, with a focus on both client experience and competitive differentiation for a legal practice. Karen also provides her top tips on how to drive value to improve CX. 

Facilitator: Karen Lee, Principal, Legal Know How

Recorded: 2 December 2020