video
Award winning telephone techniques part 2
LearningPlanet
Updated Jul 08, 2025
What you'll learn
- Demonstrate sales awareness in phone conversations
- Conclude calls effectively and professionally
- Exhibit a positive overall attitude
- Add value to phone interactions
Course Description
Course Overview
This 10 minute video focuses on the first five of ten telephone techniques that will help set you apart and above others in the contact centre industry and indeed for any phone based roles. These techniques are based on Awards criteria and are suitable for all centres around the world.
The five criteria are:
- sales awareness
- call conclusion
- overall attitude
- professionalism
- value add
