Apologize and Take Responsibility - Interactive

(Updated Mar 2025)

Apologizing can be challenging, but it’s an essential part of making things right when we’ve made a mistake. A genuine apology can make a big difference, not only in calming the situation but also in showing that we truly care. The Cutting Edge team are learning about and making apologies. Discover what it takes to make a sincere apology and use empathy to reduce tension and restore harmony.

Key Learning Points

• Don’t resist apologizing INSTEAD: Show respect and reduce tension
• Don’t be defensive or blame INSTEAD: Acknowledge and take responsibility
• Don’t give a fake sorry INSTEAD: Be genuine and show empathy
• Don’t think saying sorry is enough INSTEAD: Take action and resolve the problem
  
  

Target Audience

Team leaders, team members and managers

Comedy makes learning fun

This interactive course is part of the popular Cutting Edge Communication Comedy Series created by Psychologist Eve Ash and comedienne Erin Brown starring Emmy-award winning Kim Estes. This powerful training series follows several characters as they battle challenges, negotiate conflicts and learn from mistakes about professionalism, leadership, communication and safety. This Australian produced series was filmed on location in Los Angeles.