Your Role in Hotel Housekeeping

Housekeeping is an often underrated department and this module, Your Role in Housekeeping, sets out to encourage people to be proud to work in Housekeeping.

Starting with an overview of the structure of housekeeping departments and the key responsibilities of each job role then moving on to the expected uniform and grooming standards. The module centres on the 5 key responsibilities of room attendants:

1)Clean and service bedrooms and bathrooms to the standards required including; understanding different room types, how long should it take to clean a room, defining the term ‘section’, introducing the concept of the Housekeeping Circle, entering guest rooms, responding to guest requests and using positive behaviours

2)Maintain good relationships with other  departments and communicate effectively 

3)Security,including handling lost property, master keys and room keys, importance of knowing company security procedures including personal safety and unattended bags 

4)Work safely – refers people to the module Safety Aware for Housekeeping teams (this can be found in the Safety category in the right hand side bar) and responsibility 5)keep storage areas clean and manage supplies which looks at general storge standards, linen storage, checking deliveries and being cost aware. Finally, the module explores training opportunities both internal and formal and be proud of the contribution that Housekeeping makes to the success of the business.