interactive
Active and empathetic listening
Fundamental skills for forming a constructive and sustainable relationship with the client.
skilla
Updated Jul 05, 2025
What you'll learn
- Avoid misunderstandings with customers.
- Eliminate listening barriers.
- Put yourself in other people's' shoes through simple and effective techniques.
Course Description
Do you ever listen to others offhandedly, trying to anticipate their answers... or do you end other people's sentences interrupting continuously?
In this learning pill, you will learn to actively listen to others, tuning in to their wavelength to understand all the information that is given to you! The goal is to listen in a truly active, empathetic and sincere way.
