Course Overview
Showing empathy is a key skill to develop in a customer service, sales or leadership role. This video details ways to show empathy and how to more clearly understand it. Use the workbook to help complete the questions and empathy plan. If you are using the workbook, the empathy test is a great way to test your empathy skills. An alternative test can be found here: https://www.gyfted.me/quiz-landing/empathy-test