course
10 Minutes Answering the Telephone Professionally
Learn best practice ways to answer the telephone and talk to callers including identification and greetings.
LearningPlanet
Updated Oct 04, 2026
What you'll learn
- Greet callers professionally
- Ask permission to ask questions
- Handle calls confidently
Course Description
Course Overview
This 10 minute video shows some techniques on answering the telephone. It includes the phone greeting and asking permission to ask questions. This is ideal for anyone who answers the telephone in their role - especially if they have never been trained. It's also ideal for contact centre staff. There is a workbook for this video.
Duration
20 Minutes
