10 Minutes ADVANCED Difficult Customers
course

10 Minutes ADVANCED Difficult Customers

Learn some more advanced techniques to deal with difficult customers

LearningPlanet
Updated Nov 13, 2024

What you'll learn

  • Ways to calm down customers and deal with them
  • Understand the emotion behind difficult customers
Course Description

Course Overview

This 10 minute video provides some tips and techniques to help deal with difficult customers. You will learn about de-escalation techniques, understanding emotions and more ways to manage difficult customers. It is designed as a more advanced training video than a beginner would learn from. There is a workbook and a quiz for this video course.