Conflict Management: 03. The EASY Conflict Management Process
interactive

Conflict Management: 03. The EASY Conflict Management Process

ej4
Updated Jun 15, 2024
Course Description

Once you're able to maintain your own emotions, there are things you can do to help calm down others involved in the conflict. You can think of this as helping move someone's mood from that red zone to a much calmer, yellow or green zone. There's an EASY process for this, which we'll discuss here.